Frequently Asked Questions


In order to help you with any subscription concerns, Digital Video has created
a list of frequently asked questions and answers about subscriptions to Digital Video.
When will my subscription begin?
U.S. and Canadian print subscriptions are processed within 6 to 8 weeks after receipt of your order. Subscriptions from subscribers outside the U.S. and Canada are processed within 8 to 10 weeks. If you subscribed to the Digital Edition, you should receive an email within the next 4 to 6 weeks when the next digital edition becomes available. This email will contain the link to your digital subscription.
Do you accept credit cards, and is your site secure?
Yes, you may order a new subscription or renew and existing subscription online via the internet. We accept American Express, VISA, and MasterCard on our secure sever.
Why are some subscriptions free while others are not ?
Digital Video is audited once a year according to BPA audit regulations. In order to comply with these regulations, only qualified readers can receive a free subscription. Those subscribers who do not fall under the qualifications must purchase a subscription.
Why do I have to keep filling out subscription forms?
Our files must be updated once a year according to BPA audit regulations. This also helps our editors target the content of the magazine to those who read it.
How do I change my mailing address?
To change your mailing address, please use our Online Change of Address Form.

Please note that since we prepare mailing labels far in advance, we need at least eight weeks' notice to ensure uninterrupted service of your Digital Video subscription. Please be sure to give us both your old address (exactly as it appears on your magazine label) and your new address when making an address change. Or you may also email subscriber service directly with your old and new address information.
What is my subscriber account number?
Your print subscriber account number is a seven digit numeric code located above your name on the magazine label. Click here for a sample or your print account number.

If you subscribe to the digital edition, your account number can be located in the email you received announcing the availability of the digital edition.
When does my subscription expire?
Your subscription expiration date is printed on the mailing label of your magazine. It is located to the right of your name and is formatted by month and year, e.g. "Feb 08". In the upper left-hand corner direclty above your name is your unique subscriber number. Always include this number in any correspondence to use to ensure prompt service.(Better still, include your actual label whenever possible).
What should I do if I didn't receive an issue?
Let us know about a missed issue by emailing subscriber services directly. We'll either mail that issue to you or extend your subscription by one issue.
Why did I receive another bill or renewal notice when I have already paid for my subscription?
Your payment and our notice probably just crossed each other in the mail. If you get another bill or renewal notice, please contact us by emailing subscriber services directly and we'll straighten out the problem.
I changed my address already, why is Digital Video still being sent to my old address?
We prepare the mailing labels for our magazines far in advance. When you contact us to change your address, your request is processed immediately. However, the change sometimes doesn't take effect for one to two issues because those labels have been preaddressed.
How can I order back issues of Digital Video?
A limited number of issues are available on a first-come, first-served basis. Please email subscriber services to find out if the issue you want to purchase is available. Back single copy issues are $7.00 sent inside the USA, $10.00 sent to Canada, $12.00 everywhere else. All orders must be pre-paid.
Will my name be added to other mailing lists?
Sometimes, Digital Video finds other products, services or events that would be of interest to our readers. In such cases, we allow qualified, professional organizations to access our mailing list. If you would prefer not to receive these mailings, please send us a request to remove your name from our promotional file.
What is your cancellation policy?
You may choose to cancel your subscription at any time. You will receive a full refund on all remaining issues.
What is Digital Video's address?
By email:
Click here for our online contact form

By US Mail:
Digital Video
Subscriber Services
P.O. Box 221
Lowell, MA 01853